Director, Customer Support and Inquiries (m/f/d)
Customer Support and InquiriesExecutivePriority: MediumVolunteer, unpaid
Please note: Baker+ is a passion project run by volunteers in their spare time. All positions are unpaid and do not involve employment, a contract or any other form of compensation.
The area
Customer Support and Inquiries
The first point of contact for viewers and anyone with questions or problems.
As director you lead the area Customer Support and Inquiries on the executive level. You guide the team, set the direction and make sure the area succeeds.
Your responsibilities
- Set the direction and goals for your area and keep a roadmap
- Lead, motivate and mentor your team and resolve conflicts fairly
- Recruit, onboard and develop new team members
- Delegate tasks, set priorities and keep an eye on quality and deadlines
- Define processes, measure progress and report to the project lead
- Work with the other directors so all areas pull in the same direction
- Represent your area inside the community and towards partners
- Take responsibility for decisions and results in your area
What you bring
- Leadership experience
- Experience in this area
- Willingness to invest a lot of time and energy in the project
- You can communicate in English
- You are friendly, respectful and open-minded
- Reliability and a bit of free time each week
What you get
- A real say in how Baker+ develops
- Many opportunities to grow and take on leadership roles
- A friendly, international team
- Experience you can be proud of (no payment or employment)