Customer Support Specialist (m/f/d)
Customer Support and InquiriesTeamPriority: MediumVolunteer, unpaid
Please note: Baker+ is a passion project run by volunteers in their spare time. All positions are unpaid and do not involve employment, a contract or any other form of compensation.
The area
Customer Support and Inquiries
The first point of contact for viewers and anyone with questions or problems.
As Customer Support Specialist you are part of the Customer Support and Inquiries team. The first point of contact for viewers and anyone with questions or problems.
What you will do
- Answer Discord tickets and general questions
- Help with account problems
- Be the friendly first contact for viewers and other people
- Pass on feedback and recurring issues to the team
What you bring
- Patience and empathy
- Clear, helpful writing
- Experience with Discord or support work is helpful
- You can communicate in English
- You are friendly, respectful and open-minded
- Reliability and a bit of free time each week
What you get
- A real say in how Baker+ develops
- Many opportunities to grow and take on leadership roles
- A friendly, international team
- Experience you can be proud of (no payment or employment)